Refund & Return

At Wholesale Mela, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we will work with you to find an appropriate solution.

This Return & Refund Policy explains when returns, exchanges, and refunds may be accepted.

1. Eligibility for Returns

A product may be eligible for a return or exchange if:

• You received a damaged product.
• You received a defective product.
• You received a product that is different from the product you ordered.
• The product has a significant issue that was not disclosed in the product description.
• The product otherwise qualifies for a return under an offer or policy specifically stated on the product page.

To be eligible, the product should generally be unused, in its original condition, and returned with its original packaging, accessories, and other included items.

2. Products That May Not Be Eligible for Return

Certain products may not be eligible for return or exchange, including products that:

• Have been used, damaged, modified, or altered after delivery.
• Are missing their original packaging or accessories.
• Have been damaged due to misuse, improper installation, accidents, or normal wear and tear.
• Are specifically identified as non-returnable on the product page.
• Cannot reasonably be resold due to their nature or condition.

3. Reporting a Problem With Your Order

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please email:

supportwholesalemela@gmail.com

Include:

• Your name
• Order number
• Product name
• Description of the issue
• Clear photographs or videos showing the problem

We may request additional information to assess your claim.

4. Return Approval

Please do not send a product back before contacting us and receiving return instructions.

After reviewing your request, we will let you know whether the return or exchange is approved and provide instructions for returning the product when applicable.

Products returned without prior approval may not be accepted.

5. Return Shipping

If the return is due to a mistake on our part, such as receiving an incorrect, damaged, or defective product, Wholesale Mela may cover the reasonable return shipping cost.

If a return is approved for another reason, the customer may be responsible for the applicable return shipping costs.

The specific shipping arrangement will be communicated when your return is approved.

6. Exchanges

Where applicable, we may offer an exchange for an eligible damaged, defective, or incorrect product.

Exchanges are subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, such as a replacement of similar value or a refund, where applicable.

7. Refunds

Once an approved return has been received and inspected, we will determine whether the product qualifies for a refund.

If approved, the refund will generally be issued using the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank, payment provider, or other financial institution.

8. Partial Refunds

In certain circumstances, we may offer a partial refund instead of requiring a product to be returned.

This may apply where a product has a minor issue that does not significantly affect its functionality or use.

Any partial refund will be agreed upon with the customer before being processed.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at:

supportwholesalemela@gmail.com

Cancellation may not be possible once an order has already been processed, dispatched, or handed over to a delivery provider.

If an eligible cancellation is approved, any applicable refund will be processed through the relevant payment method.

10. Delivery Refusal

Customers should inspect the package and product condition as soon as reasonably possible after delivery.

If the package appears visibly damaged, customers should document the condition and contact us promptly.

Refusing delivery does not automatically constitute an approved return or refund. Please contact us so that we can review the situation.

11. Warranty

Some electronics or other products may include a manufacturer's or seller's warranty.

Where a warranty applies, the terms and duration of that warranty may vary by product.

Warranty coverage does not necessarily cover damage caused by misuse, accidents, unauthorized modifications, improper installation, or normal wear and tear.

Please refer to the applicable product information for specific warranty details.

12. Refund Exceptions

A refund may be denied where:

• The product does not meet the eligibility requirements.
• The product was damaged through misuse or improper handling.
• The product has been altered or modified.
• Required accessories or components are missing.
• The customer cannot provide sufficient information to verify the claimed issue.
• The return is outside the applicable return period stated for the product.

13. Changes to This Policy

Wholesale Mela may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

14. Contact Us

For questions regarding returns, exchanges, cancellations, or refunds, please contact us:

Wholesale Mela
Location: Jarankhu, Kathmandu, Nepal
Website: www.wholesalemela.com
Email: supportwholesalemela@gmail.com