Filter by topic
All
- All
- 🔹 GENERAL
- 🔹 SHIPPING
- 🔹 ORDERS & PAYMENT
- 🔹 RETURNS & REFUNDS
Need Help?
Welcome to the Intechlegent FAQ section! We’ve compiled answers to the most common questions from our customers. If you don’t find what you’re looking for, feel free to reach out to us at support@intechlegent.co.jp.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
🔹 GENERAL
What is Wholesale Mela?
Wholesale Mela is a family-owned business with more than 15 years of experience, offering a wide range of electronics, home décor, lighting, watches, accessories, and more.
Where is Wholesale Mela located?
Our main branch is in Jarankhu, with an extended presence in Buddhanilkantha.
What products do you sell?
We offer a wide variety of products, including electronics, lighting, home décor, watches, glasses, accessories, household products, and more.
🔹 SHIPPING
Do you ship only in Kathmandu?
No. We offer shipping across Nepal.
How long does delivery take?
Products are shipped within 1-3 days depending upon your location.
How much does shipping cost?
Shipping is free on purchases over Rs 1950. Below Rs 1950, shipping fee of Rs 150 is charged.
Can I track my order?
If tracking is available for your order, we will provide the relevant tracking information.
🔹 ORDERS & PAYMENT
What payment methods do you accept?
We accept eSewa, Khalti, Fonepay, and Cash on Delivery (COD).
How can I place an order?
You can place an order directly through our website by selecting your products and completing the checkout process.
Can I cancel my order?
You can request a cancellation as soon as possible after placing your order. Cancellation may not be possible once your order has been dispatched.
Can I order through WhatsApp?
Yes. You can contact us through WhatsApp if you need help with a product or placing an order.
🔹 RETURNS & REFUNDS
Can I return a product?
Eligible products may be returned depending on the condition of the product and the reason for the return. Please see our Return & Refund Policy for full details.
What if I receive a damaged or incorrect product?
Contact us as soon as possible with your order details and photos or videos of the issue. We will review the situation and assist you accordingly.
Will I get a refund after returning a product?
Once the returned product has been received and inspected, an eligible refund will generally be issued through the original payment method.
Can I exchange a product?
Exchanges may be available for eligible products, subject to availability.
Are there products that cannot be returned?
Yes. Certain products may not be eligible for return, including products that have been used, damaged after delivery, altered, or returned without required packaging or accessories.
